1.) Scope
(1) These conditions apply to rental contracts for holiday apartments for accommodation, as well as to all services and deliveries made by the supplier for the guest. The services are based exclusively on the following general terms and conditions.
(2) (2) Sublet or sublet the rented apartment and its use for other purposes requires the prior written consent of the supplier.
(3) (3) Guest’s terms and conditions only apply if agreed in advance. Deviations from these conditions are only effective if the supplier has expressly confirmed them in writing.
2.) Accommodation contract
(1) An accommodation contract is concluded when the provider confirms the guest’s written reservation request by email or post and therefore accepts the reservation (acceptance of the request).
(2) The contractual partners are the guest and the supplier. If it is not the guest who has booked with the supplier, but a third party, the latter is jointly and severally liable to the supplier for all the obligations arising from this contract.
(3) The guest is obliged to verify that the booking confirmation is correct. If there are differences in content between the booking confirmation and the booking request and the guest does not file any objections immediately, the content of the booking confirmation is considered contractually agreed.
3) Services
Payment terms(1) The provider is obliged to keep the apartment booked by the guest ready and to provide the agreed services. The supplier assumes responsibility only for the expressly promised characteristics of the equipment, but not for the subjective quality of the equipment (e.g. ventilation).
(2) The guest is obliged to pay the applicable or agreed prices by the provider for the provision of the apartment and the other services used. This also applies to the provider’s services and expenses to third parties organized by the guest.
(3) All prices include the respective legal value added tax and the local bed tax.
(4) The guest must provide truthful information about the number of people occupying the apartment. The apartment is available for a maximum of the number of people specified in the booking confirmation. Assigning more people requires the prior written consent of the provider. This can increase the price of the apartment proportionally.
(6) Payment of the agreed price for the provision of the apartment and for the other services agreed with the guest must be paid at 50 immediately after the booking confirmation and must be received in the provider’s account 8 days after the booking confirmation. The remaining payment must be 30 days prior to arrival. If there is less than 30 days between the booking confirmation and arrival, full payment is due immediately.
(2) If the total price has not reached the supplier prior to arrival, the supplier reserves the right to terminate the accommodation contract.
(3) If the guest has not booked directly with the provider, but through portals or other sales channels, the payment and cancellation terms will apply. EC and credit cards cannot be accepted as payment on the site.
(4) If the supplier is unable to reserve the receipt of the payment within the time limits mentioned above, and if this is not done even after the supplier has expired, the supplier has the right to terminate the contract; he must inform the guest of this in writing.
(8) The guest can only compensate for an undisputed or legally established claim against a claim from the provider.
4.) Withdrawal of contract (cancellation)
(7) 1.) A guest withdrawal from the contract concluded with the provider requires the written consent of the provider. If this is not done, the agreed contract price must also be paid if the customer does not use the contractual services. This does not apply in the event of a performance delay by the provider or if the provider is unable to provide the service.
(8) (2) The guest may terminate the contract only without activating the payment or claims of damages by the provider if the possibility of termination has been agreed in writing between him and the supplier on a certain date. This right of withdrawal of the guest expires if he does not exercise his right of withdrawal in writing to the provider on the agreed date, unless there is a case of delay in the performance of the provider or an inability to provide the service for which he is responsible.
(3) Without activating the provider’s payment or compensation claims, the guest has the right to cancel up to 30 days prior to arrival. After that, a cancellation fee equal to the total service requested must be paid.
(9) 4 Cancellations must be made in writing to the supplier. The day of receipt of cancellation by the provider is the day of cancellation.
(5) If the guest does not appear on the day of arrival without cancelling, the contract will be deemed cancelled. The guest must bear the cancellation costs mentioned above.
(7) The supplier has the right to terminate the contract for objectively justifiable reasons or to terminate the contract extraordinarily if, by. Yes.
a) Force majeure or other circumstances for which the supplier is not responsible make it impossible to comply with the contract
. B. It was reserved in the guest’s person or with respect to the purpose or with respect to the occupation or with respect to the accommodation of animals.
c) The holiday apartment is used for purposes other than life.
d) The provider has reasonable grounds for acceptance that the use of the service jeopardizes the safety or peace of the home of other guests or neighbors or the reputation of the provider in public, without this being attributable to the provider’s domain or organizational area.
(8) The supplier must immediately inform the guest of the exercise of the right of withdrawal or termination. The vendor must immediately refund the rental payments and/or advances already made. In the event of a justified withdrawal or justified termination by the provider, the guest is not entitled to compensation. The guest must compensate the provider for all damages for which he or she is responsible due to an extraordinary withdrawal or termination.
5.) House Rules
(1) The guest should treat the apartment and its inventory carefully. The guest is obliged to comply with the rules of the house. Night rest applies from 9 p.m. to 7 a.m. During this time, special attention is paid to roommates and neighbors. TV and audio devices must be set to room volume.
(2) During the duration of renting the apartment, the guest is obliged to keep the doors and windows closed when leaving the apartment, put all radiators to a low level and turn off the lights and technical devices.
(3) Pets are not allowed in the apartments. However, if animals are allowed, this can result in a cleaning fee of up to 250.00 (net).
(4) A general ban on smoking is applied throughout the house. In case of non-compliance, the supplier may charge a cleaning fee of up to 250.00 (net). Please note that smoking is only allowed outside.
(5) WLAN usage costs are included in the rental price. All internet provider registration or subscription costs are borne by the guest. Internet use is permitted as long as this does not violate legal provisions. Criminal acts (particularly illegal downloads, page visits) are reported and prosecuted. The guest is solely responsible for the illegal use of the Internet.
(6) The introduction and/or fixing of materials for decoration or the like is not allowed throughout the house. The guest is solely responsible for the decoration and/or decoration, etc., and releases the provider from third party claims. You are also required to compensate for damage caused by the introduction or fixation of the decoration or the like.
(7) The supplier has the right to access the holiday apartment at any time, especially in case of imminent danger. Guests’ concerns should be adequately considered when exercising their right of access. The provider will inform the guest in advance of the exercise of the right of access, unless this is not reasonable or impossible according to the circumstances of the individual case.
6.) Arrival and departure, key
(1) The apartment is available from 3 p.m. on the day of arrival. Arrivals must be made no later than 7 p.m. The guest receives a PIN in advance, which is used to close doors, front doors and apartment doors. In this regard, it is not necessary for the guest to inform the provider of their arrival time. The PIN is only valid from the day of arrival (15:00) until the day of departure. The PIN is then deleted.
(2) (3) The guest is obliged to complete the official registration form and throw it in the provider’s mailbox.
(3) (4) On the day of departure, the guest must vacate the apartment no later than 11 a.m. In case of late dispatch, the provider is entitled to an additional payment from the guest. This is 60.00 (net) if the room is unoccupied after 11:00 a.m. but before 1:00 p.m. yb) 100 of the agreed night price/night if the room is unoccupied after 1:00 p.m. In addition, the supplier is entitled to compensation for all additional damages incurred due to late clearance.
7.) Data protection
The personal data provided by the guest will not be transferred to third parties by the owner, unless it is necessary for the performance of the contract.
9.) Final provisions
(1) Changes or additions to the contract, acceptance of requests or these general terms and conditions must be made in writing. Unilateral changes or additions by the guest are not effective.
(2) The place of execution and payment is L.E.R.V. The place of jurisdiction is L’neburg.
(3) Only the law of the Federal Republic of Germany applies to the contract.
(4) If a provision of this contract is ineffective, the effectiveness of the remaining provisions shall not be affected. The parties undertake to replace ineffective regulation with effective regulation that is as close as possible to this regulation.
